REVIEWER (AL-P 4.0) Ethical Sales & Client Experience

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Course curriculum

1. Ethical Sales 101 Workbook
1. Purpose
2. Foundational Rule of Sales
3. Importance of Trust
4. Pillars of Trust
5. 4 Quadrants
6. 6 Magic Questions
7. 6 Magic Questions & Mock Scenarios
1. Ethical Sales 101 Assessment
1. Client Experience 101 Sales, Prospecting, Referrals Workbook
2. Social Media Prospecting Scripts
3. Personal Training Guidance
1. Sales Process
2. Prospecting
3. Referrals
4. Referability Habits
5. Setting Up a Referral Process
6. Delivering Unexpected Value
1. Coaching Excellence 101 Sales, Prospecting, Referrals Assessment
1. Assignment Submission Process
2. Prospecting Assignment
1. Ethical Sales 102 Workbook
1. Influencer
2. Effective Listening Skills
3. Communication
4. Prison v Dream State
1. Ethical Sales 102 Assessment
1. Client Experience 102 The Discovery Call Workbook
2. Lead Info Questionnaire
3. Discovery Call Checklist
1. Discovery Call
2. Setting Goals with a Client
3. Identifying & Addressing Yellow Flag Responses
4. Identifying & Addressing Red Flag Responses
1. Client Experience 102 The Discovery Call Assessment
1. Ethical Sales 103 Workbook
1. Body Language
2. Tonality
3. Word Economy
4. 4 Certainties
5. AARP
6. Reason for Almost All Sales Objections
7. Common Sales Objections
1. Ethical Sales 103 Assessment
1. Client Experience 103 Consultation & Enrollment Workbook
2. New Client Consultation Questionnaire
3. New Client Consultation Questionnaire - Remote
4. Consultation Checklist
1. Consultation
2. Enrollment
3. How to Know If Client Needs In-Person, Remote, or a Combination
4. Follow-Ups
1. Client Experience 103 Consultation & Enrollment Assessment
1. Mountain Journey - Social Media Gem!
1. Language Bank for Discovery Calls/Consultations
2. Discovery Call/Consultation Challenge
1. Client Experience 201 The Client Journey Workbook
1. Client Experience Overview
2. Client Journey
3. Client KPIs
4. Client Education
5. Delivering 1:1 Sessions
6. Assess Phase Constructs
7. Transitioning Clients to Ascend
8. Delivering Ascend Sessions
9. Working with Clients in the Freedom Phase
10. When a Client is No Longer a Fit
1. Client Experience 201 The Client Journey Assessment
1. Client Experience 201 Effective Communication Workbook
1. Client Communication
2. Monthly In-Person Check-In Session Constructs
3. Communication When Working with a Remote Client
4. Documenting Session Notes
5. Documenting & Revisiting Goals
6. Communicating with Client's Other Coach(es)
7. Delivering Client Education Remotely
8. Client Education - Primary Principles
9. Client Education - Mindset
10. Client Education - Exercise
11. Client Advocacy
1. Client Experience 201 Effective Communication Assessment
1. Ethical Sales 201 Workbook
1. Communicating Purpose, Process, Pay-Off
2. Holding & Commanding Attention
3. Navigating Space, Respectfully Disengaging
4. Tone, Presence, Posture
5. Gauging Readiness, Pacing, and Positive Framing
6. Cueing
1. Ethical Sales 201 Assessment
1. Ethical Sales Final - Part 1
1. Ethical Sales Final - Part 2
1. The Client Experience Reflection
1. Critical Talks Assignment Guidance
2. Load vs. Capacity Critical Talk Assignment
3. Pain Definitions & Rules Critical Talk Assignment
4. Individual Hierarchy of Needs Critical Talk Assignment
5. Adaptation Critical Talk Assignment
6. Reinjury Curve Critical Talk Assignment
1. Why Language Matters Critical Talk Assignment

About this course

Free
99 lessons
2.5 hours of video content

REVIEWER (AL-P 4.0) Ethical Sales & Client Experience

Course curriculum

Ethical Sales 101 Resources

ES 101

ES 101 Assessment

Client Experience 101 Sales, Prospecting, Referrals Resources

CE 101 Sales, Prospecting, Referrals

CE 101 Sales, Prospecting, Referrals Assessment

CE 101 Sales, Prospecting, Referrals Assignment

Ethical Sales 102 Resources

ES 102

ES 102 Assessment

Client Experience 102 The Discovery Call Resources

CE 102 The Discovery Call

CE 102 The Discovery Call Assessment

Ethical Sales 103 Resources

ES 103

ES 103 Assessment

Client Experience 103 Consultation & Enrollment Resources

CE 103 Consultation & Enrollment

CE 103 Consultation & Enrollment Assessment

Mountain Journey - Social Media Gem!

Discovery Call/Consultation Challenge

Client Experience 201 The Client Journey Resources

CE 201 The Client Journey

CE 201 The Client Journey Assessment

CE 201 Effective Communication Resources

CE 201 Effective Communication

CE 201 Effective Communication Assessment

Ethical Sales 201 Resources

Ethical Sales 201

ES 201 Assessment

Ethical Sales 201 Assignment Part 1

Ethical Sales 201 Assignment Part 2

Client Experience 201 Assignment

Client Experience 301 Assignments Part 1

Client Experience 301 Assignments Part 2

About this course